Analysis of the Spatial Distribution of Urban Electronic Services with Emphasis on Citizen Satisfaction(Case Study: Behbehan City)

Veisinegad, A. (2014) Analysis of the Spatial Distribution of Urban Electronic Services with Emphasis on Citizen Satisfaction(Case Study: Behbehan City). Masters thesis, University of Zabol.

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Municipal Electronic Services has an extensive description of performances and capabilities which provide benefits such as innovation and improvement of service quality, increase speed, accuracy, safety, and availability at any time and place. It also facilitates urban processes and reduces congestion and environmental pollution in cities which led to the realization of citizen-oriented and citizen satisfaction slogan. Spatial analysis of urban electronic services with Citizen Satisfaction approach of cities, especially in Third World cities seems necessary and based on the significance and usability it could be considered as a big step for sustainable urban development. In recent years, Behbahan city residents’ access to electronic services faces many problems and an investigation with the focus on citizen satisfaction in this case seems necessary. The purpose of this study was to identify the problems and deficiencies and also provide a standard status in this fields in a way that satisfaction is provided to all citizens. The method of this study was based on a libraries, documentation and field studies. For analyzing the data, first a comparison of the current situation with per capita standard situation was done and ArcGIS01 software was used to prepare and map the location and distribution of each municipal electronic services. In the next step, to measure residents' satisfaction with e-services in urban areas, analytical hierarchy process (AHP) model and expert choice 2000 software was used. The results showed that spatial distribution of each of the municipal electronic services is not consistent with the per capita standard and most citizens in the areas that was studied were not satisfied from current situation and spatial distribution of municipal electronic services

Item Type: Thesis (Masters)
Uncontrolled Keywords: Municipal Electronic Services, Behbahan City, Spatial Distribution
Subjects: G Geography. Anthropology. Recreation > GF Human ecology. Anthropogeography
H Social Sciences > HM Sociology
Depositing User: admin admin1 admin2
Date Deposited: 03 Apr 2016 07:07
Last Modified: 03 Apr 2016 07:07

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